Skip to main content

Privacy Policy (UK GDPR Compliant)

GsmHelp Electronics Workshop
Sole Trader registered with HMRC
Address: 48 Shepherds Pool, Evesham, WR11 4JG, United Kingdom
Email: admin@service-evesham.uk
Website: https://www.service-evesham.uk
Last updated: December 2025

1. Introduction

This Privacy Policy explains how GsmHelp Electronics Workshop (“we”, “our”, “the business”) collects, uses, stores and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website or contacting us for services, you agree to the practices described in this policy. If you do not agree with this Privacy Policy, you should not use this website or provide your personal data to us.

2. What Data We Collect

We may collect the following types of personal information.

2.1. Information you provide directly

  • Name
  • Phone number
  • Email address
  • Home or job location (for mobile service booking)
  • Vehicle details (make, model, year, registration, key type, reported faults)
  • Any images or videos you send (for example, damaged keys or dashboard faults)
  • WhatsApp messages, SMS, emails and contact form submissions

2.2. Automatically collected data (website usage)

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the website
  • Basic analytical data (if analytics is enabled)

We do not intentionally collect or store sensitive personal data unless it is strictly required for legal identification purposes (for example, proof of vehicle ownership).

3. Why We Collect Your Data (Legal Basis under UK GDPR)

We process personal data for the following reasons.

3.1. To provide locksmith and electronic repair services

Legal basis: Performance of contract

  • Booking appointments and arranging call-outs
  • Confirming vehicle ownership and authorisation
  • Preparing quotes and estimates
  • Carrying out diagnostics, repairs and key programming

3.2. To communicate with you

Legal basis: Legitimate interest

  • Sending updates about your booking or job status
  • Providing follow-up support and aftercare
  • Responding to questions and enquiries

3.3. For legal and security purposes

Legal basis: Legal obligation

  • Preventing fraud and unauthorised vehicle access
  • Maintaining basic records for HMRC and accounting purposes
  • Co-operating with law enforcement where required

3.4. Website improvements

Legal basis: Legitimate interest

  • Understanding how visitors use the website
  • Improving website performance, security and usability

4. How We Use Your Data

Your personal data may be used to:

  • Process service requests and manage bookings
  • Verify vehicle ownership and authorisation
  • Provide quotes, invoices and receipts
  • Contact you regarding your booking or job status
  • Diagnose vehicle faults and perform requested services
  • Maintain internal business and accounting records
  • Comply with HMRC and other UK legal requirements
  • Improve the security and performance of our website

We do not use your data for automated decision-making or profiling that would have legal or significant effects on you.

5. How We Store and Protect Your Data

We take data security seriously and use reasonable technical and organisational measures to protect your information.

  • Encrypted devices where feasible
  • Secure email and WhatsApp channels
  • Password-protected business systems
  • Restricted access limited to the business owner

We keep personal data only for as long as necessary for the purposes described in this policy, including:

  • Service and job records
  • Legal and tax obligations (for example, HMRC 5-year retention requirements)
  • Reasonable warranty and support periods

After this period, data is securely deleted or anonymised so that it can no longer be linked to you.

6. Sharing Your Personal Data

We do not sell, rent or trade your personal data. We only share data when genuinely necessary.

6.1. Trusted service partners

Examples include:

  • Payment processors (such as PayPal, SumUp or bank providers)
  • Professional advisers or legal representatives, where required

6.2. When required by law

We may disclose data to law enforcement agencies, courts or regulators when we are legally obligated to do so.

Your vehicle and personal details are never shared with third parties for their own marketing purposes.

7. WhatsApp, SMS & Email Communication

When you contact us via WhatsApp, SMS or email, your messages are stored according to the privacy policies of those platforms and our own retention practices.

We will not share or forward your conversations except when:

  • Required by law, or
  • Necessary for proving service details, such as quotes, authorisation or appointments

8. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion (“right to be forgotten”), where applicable
  • The right to restrict or object to certain types of processing
  • The right to request a copy of your data in a commonly used format
  • The right to withdraw consent, where processing is based on consent

To exercise any of these rights, please email: admin@service-evesham.uk. We will aim to respond within 30 days, subject to legal extensions where permitted.

9. Cookies & Tracking Technologies

This website may use cookies and similar technologies to support essential functions, improve security and collect anonymous usage statistics.

  • Essential cookies (required for basic site functionality)
  • Analytics cookies (for example, Google Analytics, only if enabled)
  • Security tools (such as firewall and anti-bot protection)

You can disable non-essential cookies in your browser settings at any time, although this may affect how the website functions.

10. Children’s Privacy

Our services are not directed at children, and we do not knowingly collect personal data from individuals under the age of 16. If we become aware that such data has been collected, we will delete it as soon as reasonably possible.

11. Links to External Websites

Our website may contain links to external websites. We are not responsible for the content, privacy practices or security of those websites. We recommend that you review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services or internal processes. The “Last updated” date at the top of this page shows when the policy was most recently revised.

13. Contact Information

For privacy-related questions, data requests or complaints, you can contact:

GsmHelp Electronics Workshop
Email: admin@service-evesham.uk
Address: 48 Shepherds Pool, Evesham, WR11 4JG, United Kingdom

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.