PROFESSIONAL SERVICE TERMS

Terms & Conditions

These Terms and Conditions govern the use of services provided by GsmHelp Electronics Workshop, including auto locksmith, vehicle access, key programming, ECU, module, dashboard, immobiliser and automotive electronics services.

Last updated: June 2026 | Robots: noindex, nofollow

Business Summary

Business: GsmHelp Electronics Workshop
Owner: Florin-Sorin Bila-Nicola
Address: 48 Shepherds Pool, Evesham, Worcestershire, WR11 4JG, United Kingdom
Phone: 07367 445 008
Email: admin@service-evesham.uk
Website: https://www.service-evesham.uk

1. Introduction

These Terms and Conditions set out the basis on which GsmHelp Electronics Workshop provides auto locksmith, vehicle unlocking, car key programming, ECU diagnostics, ECU repair, module cloning, dashboard repair, instrument cluster repair, agricultural electronics, motorcycle dashboard repair, immobiliser, EEPROM, MCU and related automotive electronics services. By requesting a quotation, booking a service, sending a module, supplying software, allowing vehicle access, paying an invoice or otherwise instructing us to act, the customer confirms acceptance of these terms. These terms apply alongside any written quotation, invoice, booking confirmation, diagnostic report, declaration form or service-specific written agreement issued by GsmHelp Electronics Workshop.

Nothing in this section limits statutory rights that cannot lawfully be excluded, but the customer agrees that the technical, electronic, security-related and vehicle-specific nature of the services means risk cannot be removed completely. Customers should ask questions before instructing work if any part of these terms is unclear.

2. Business Information

The service provider is GsmHelp Electronics Workshop, owned by Florin-Sorin Bila-Nicola, operating from 48 Shepherds Pool, Evesham, Worcestershire, WR11 4JG, United Kingdom. The business provides Auto Locksmith & Automotive Electronics Services. Customers may contact the business by telephone on 07367 445 008, by email at admin@service-evesham.uk, or through the website at https://www.service-evesham.uk. References in these terms to "we", "us" and "our" mean GsmHelp Electronics Workshop. References to "you" or "customer" mean the individual, company, vehicle owner, authorised keeper, trade customer or person instructing the work.

3. Services Provided

Our services may include auto locksmith services, vehicle unlocking, lost car key replacement, spare car keys, key programming, ECU diagnostics, ECU repair, ECU cloning, dashboard repair, instrument cluster repair, motorcycle dashboard repair, agricultural dashboard repair, agricultural ECU repair, BMW FRM3 repair, Mercedes Start Error repair, Mercedes EIS repair, Mercedes ESL repair, BCM cloning, BSI cloning, ECM cloning, TCM cloning, immobiliser system work, vehicle electronics diagnostics, EEPROM programming, MCU programming, postal repairs, work involving customer supplied parts, customer supplied modules and customer supplied software. Service availability depends on vehicle type, module condition, diagnostic findings, equipment access, technical feasibility, legal compliance and customer authority.

4. Customer Responsibilities

Customers must provide accurate information about the vehicle, module, key, dashboard, ECU, fault symptoms, previous repairs, previous programming, water damage, fire damage, accident damage, battery events, jump start attempts, third party work and any known software or coding changes. Customers must not omit information that could reasonably affect diagnosis, repair, safety, legality or service outcome. The customer is responsible for ensuring that all information supplied to us is truthful and that they have lawful authority to request the service. Failure to provide complete and accurate information may affect diagnostic findings, repair success, timescales, charges, warranty and liability.

5. Proof of Ownership Requirements

For any vehicle access, vehicle unlocking, key programming, immobiliser, ECU, EIS, ESL, module cloning or security-related service, the customer may be required to provide proof of ownership, identity, authority or lawful possession. This may include a V5C, photo identification, driving licence, insurance document, purchase invoice, trade authority, fleet authorisation, company authorisation or other evidence reasonably requested by GsmHelp Electronics Workshop. We reserve the right to refuse service, stop work, retain information, or report concerns where ownership, identity or authority cannot be reasonably verified. These checks are intended to protect customers, vehicle owners, insurers, the public and the business.

6. Vehicle Access Services

Vehicle access, unlocking and key programming services are only performed where lawful ownership, authority or possession can be reasonably established. GsmHelp Electronics Workshop reserves the right to refuse service where ownership or identity cannot be verified. Vehicle unlocking can involve specialist tools, entry methods, lock manipulation, decoding, electronic access or diagnostic procedures. Although reasonable care is taken, the customer accepts that older vehicles, previously damaged locks, worn seals, damaged trim, weakened handles, non-original parts, deadlocked systems, aftermarket alarms and previous repair attempts can increase risk. We are not liable for pre-existing damage or faults discovered during access work.

7. Auto Locksmith Services

Auto locksmith services may include lost car key replacement, spare car key supply, key cutting, remote programming, transponder programming, vehicle unlocking, emergency key support and related security system work. Keys, remotes, blades, transponders and electronic components may vary by model year, specification, immobiliser generation, module replacement history and software state. A key that physically fits may still require programming, coding, synchronisation or immobiliser authorisation. The customer accepts that not all key programming attempts are successful, particularly where vehicle modules are damaged, communication is unavailable, security data is corrupt or previous third party work has altered the vehicle.

8. Vehicle Electronics Services

Vehicle electronics services are technical diagnostic and repair services involving electronic control units, wiring, networks, modules, dashboards, immobilisers, sensors, data, coding and software. Electrical and electronic faults can be intermittent, temperature-related, voltage-related, caused by water ingress, component failure, short circuits, CAN communication faults, damaged wiring, corrupt memory or incompatible replacement modules. We will use reasonable skill and care when diagnosing and repairing vehicle electronics, but customers accept that electronic faults can be complex and that diagnosis may identify probable causes rather than absolute certainty in every case.

9. ECU Repair & ECU Cloning Services

ECU repair and ECU cloning services may involve inspection, bench testing, EEPROM reading, MCU reading, flash data extraction, data transfer, coding, immobiliser data handling, donor ECU preparation and final testing where possible. ECU cloning depends on the condition of the original ECU, the compatibility of the donor ECU, availability of readable data, correct hardware numbers, software version, communication state and vehicle system requirements. If original data is corrupt, incomplete, encrypted, physically inaccessible or missing, cloning may not be possible. Donor ECUs supplied by customers are accepted at the customer’s risk unless we have specifically supplied and confirmed the part.

10. Dashboard & Instrument Cluster Services

Dashboard and instrument cluster services may include LCD repair, display repair, speedometer fault diagnosis, instrument cluster repair, mileage display fault support, motorcycle dashboard repair and agricultural dashboard repair. Customers must disclose whether a dashboard has been previously repaired, opened, water damaged, altered, replaced or subjected to mileage-related work. We do not guarantee that all dashboard faults are repairable. Components may be obsolete, displays may be unavailable, PCBs may be damaged, EEPROM data may be corrupt, and previous soldering or incorrect parts may reduce or remove the possibility of repair.

11. Agricultural Electronics Services

Agricultural dashboard repair, agricultural ECU repair and agricultural electronics diagnostics can involve machinery used in harsh environments, including vibration, moisture, dirt, heat, chemical exposure, pressure washing and long operating hours. The customer accepts that agricultural modules may have hidden corrosion, damaged connectors, burnt tracks, cracked solder joints, unstable power supply history or unavailable technical data. Any repair or diagnostic service is carried out based on the information and parts supplied. We are not responsible for downtime, crop loss, contractor delay, transport cost, recovery cost, hire cost or wider business interruption connected to agricultural machinery.

12. Postal Repair Services

Postal repair services are available for selected ECUs, dashboards, modules, EIS units, ESL units, FRM modules, keys and other components. Items sent by post or courier remain the customer’s responsibility until received by us. Customers are responsible for suitable packaging, tracked delivery, insurance, customs or courier paperwork where relevant, and ensuring the correct item is sent. We are not liable for loss, delay or damage caused by postal or courier services. Return delivery is arranged using reasonable care, but risk passes to the customer once the item is handed to the courier or postal provider unless otherwise agreed in writing.

13. Customer Supplied Parts

Customer supplied parts are accepted entirely at the customer’s risk unless we have inspected, tested and agreed in writing that they are suitable. A part may be physically similar but electronically incompatible due to part number, hardware version, software version, immobiliser data, coding, connector variation, firmware, region, configuration or previous programming. If a customer supplied part is faulty, incorrect, locked, damaged, counterfeit, modified or incompatible, the customer remains liable for diagnostic time, programming attempts, labour, return delivery and any agreed charges. We do not guarantee customer supplied parts and do not accept liability for their quality.

14. Customer Supplied Modules

Customer supplied modules include ECUs, BCMs, BSIs, ECMs, TCMs, dashboards, instrument clusters, immobiliser modules, gateway modules, FRM modules, EIS units, ESL units and other control units. The customer is responsible for ensuring the supplied module is lawful, compatible, not stolen, not flood damaged, not fire damaged and not subject to an unresolved dispute. We may decline to work on a module if serial numbers, labels, casings, tamper marks, damage or data raise concerns. Work on a customer supplied module does not guarantee that the vehicle will operate correctly if other systems are faulty.

15. Customer Supplied Software

Where software files are supplied by customers or third parties, GsmHelp Electronics Workshop accepts no responsibility for corrupt files, incorrect files, modified files, malicious files, compatibility issues or performance issues. Customer supplied software may contain errors, unsuitable maps, wrong immobiliser data, incorrect checksum, incompatible firmware, emissions-related modifications, performance alterations or coding that may affect legality, reliability, safety, insurance, MOT status or vehicle operation. The customer accepts full responsibility for the origin, legality, accuracy and suitability of any customer supplied software and agrees to indemnify us against claims arising from its use.

16. Immobiliser Systems

Immobiliser systems are vehicle security systems designed to prevent unauthorised use. Work on immobiliser systems, key authorisation, ECU synchronisation, EIS, ESL, BCM, BSI or security data will only be considered where the customer can reasonably demonstrate lawful authority. Immobiliser faults may be caused by keys, antenna coils, ECUs, body modules, steering locks, wiring, synchronisation loss, EEPROM corruption, module replacement, low voltage, failed programming or previous unauthorised work. Any immobiliser repair, synchronisation or data transfer is subject to technical feasibility and legal compliance. We reserve the right to refuse immobiliser work without explanation where security concerns arise.

17. Key Programming Services

Vehicle key programming may require diagnostic communication, security access, PIN codes, EEPROM data, module data, online functions, bench work or specialist equipment. Some vehicles may lose existing keys during programming depending on system design, failed modules, incorrect procedures previously attempted or unstable voltage. The customer must provide all available keys unless otherwise agreed. We are not liable for failure caused by faulty vehicle modules, low battery voltage, incorrect customer supplied keys, aftermarket alarms, corrupt immobiliser data, non-original ECUs or previous programming attempts. Payment may still be due for attempted programming and diagnostic time.

18. Mercedes EIS / ESL Services

Mercedes EIS, EZS, ESL, ELV, Start Error and W204 ESL emulator services are specialist electronic and immobiliser-related services. Diagnosis may require the EIS/EZS, ESL/ELV, engine ECU, keys and vehicle information. EIS or ESL faults can be caused by worn keys, low voltage, failed steering lock motors, PCB faults, MCU faults, EEPROM corruption, synchronisation loss, CAN communication faults, fuse box issues, previous programming or ECU mismatch. ESL emulator installation is only considered for selected vehicles subject to diagnosis where suitable. The customer is responsible for ensuring the vehicle remains lawful, insured and compliant after any work.

19. BMW FRM3 Services

BMW FRM3 and footwell module repair services may involve data recovery, EEPROM work, processor work, module testing and programming support. FRM modules can fail due to low voltage, jump starting, diagnostic interruption, failed programming, water ingress or internal electronic faults. Not every FRM fault is recoverable. The customer accepts that lighting, window, mirror, communication or coding faults may also be caused by wiring, external components, other control units or vehicle configuration. Repair of an FRM module does not guarantee that all connected vehicle systems are fault-free. Additional diagnosis may be required after module recovery.

20. Diagnostic Findings Disclaimer

Diagnostic findings are based on observed symptoms, customer information, fault codes, live data, communication tests, bench tests, visual inspection, electrical measurements and professional judgement at the time of diagnosis. Vehicle faults can be intermittent and may change after battery charging, module movement, temperature changes, vibration, moisture, previous repairs or further vehicle use. A diagnostic opinion is not a guarantee that no other faults exist. Where a primary fault is repaired, secondary faults may become apparent. Customers accept that staged diagnosis may be required and that further charges may apply for additional testing.

21. No Diagnostic Guarantee

Although reasonable skill and care are used, no diagnostic service can guarantee the identification of every current, hidden, intermittent, historic or future vehicle fault. Diagnostic equipment reports information provided by vehicle modules, and that information may be incomplete, misleading or unavailable where communication is lost or modules are damaged. A lack of fault codes does not prove that no fault exists. A fault code does not prove that a named part is definitely defective. The customer accepts that diagnosis reduces uncertainty but cannot remove all technical risk, particularly in complex electronic systems.

22. Electronic Module Repair Disclaimer

Electronic module repair is attempted on a best-efforts basis unless a specific written guarantee is provided. Modules may suffer from water ingress, corrosion, burnt components, cracked solder joints, damaged tracks, failed processors, memory corruption, short circuits, heat damage, failed previous repair attempts or hidden internal faults. Opening, testing or attempting repair may reveal that the item is beyond economic repair. Some modules cannot be fully tested away from the vehicle. We are not liable if a module cannot be repaired, if a repair is temporary due to underlying damage, or if related vehicle faults remain.

23. Vehicle Key Programming Disclaimer

Vehicle key programming depends on key quality, transponder type, remote frequency, vehicle module condition, immobiliser data, battery voltage, communication access and security authorisation. Customer supplied keys may be incorrect, locked, cloned, poor quality, used, incompatible or unable to accept programming. We do not guarantee programming of customer supplied keys. Where keys are programmed successfully, the customer remains responsible for keeping spare keys safe and for testing lock, unlock, ignition and start functions promptly. Any later failure may require separate diagnosis to determine whether the issue is key, vehicle, battery or module related.

24. Immobiliser & Security System Disclaimer

Immobiliser and security system work can affect starting authorisation, ECU synchronisation, key recognition, alarm functions, steering lock operation and vehicle access. Work is only carried out where lawful authority is reasonably established. We do not provide services intended to facilitate theft, unauthorised access, odometer fraud, emissions fraud or unlawful vehicle use. Customers must not request or provide instructions that are unlawful. If we suspect unlawful intent, false information, tampered ownership evidence or suspicious circumstances, we may refuse service, cancel work, retain records or contact appropriate authorities.

25. ECU Software Disclaimer

ECU software work may involve reading, writing, backing up, restoring, cloning, repairing or transferring data. Software operations carry inherent risk, including failed write, checksum error, incompatible calibration, locked ECU, corrupt file, power interruption, communication failure or unexpected vehicle behaviour. We use reasonable precautions, but the customer accepts that ECU software processes cannot be entirely risk free. Any software file supplied by the customer or a third party is the customer’s responsibility. We do not warrant that customer supplied software is safe, legal, accurate, original, compatible, emissions compliant or suitable for road use.

26. Performance Modification Disclaimer

Performance modification requests, including remapping, calibration changes, torque changes, speed limiter changes or related software alterations, are carried out only where accepted by us and instructed by the customer. The customer accepts full responsibility for ensuring that any performance modification is suitable for the vehicle, lawful for intended use, declared to insurers and compatible with engine, gearbox, drivetrain, brakes, cooling system and maintenance condition. We are not liable for clutch slip, turbo failure, gearbox failure, engine wear, emissions failure, insurance issues, MOT failure or loss of manufacturer warranty arising from performance modifications.

27. DPF, EGR & AdBlue Disclaimer

Any emissions-related request is carried out solely upon customer instruction. The customer accepts full responsibility for ensuring compliance with DVLA regulations, DVSA regulations, MOT requirements, insurance requirements and road traffic legislation. DPF, EGR and AdBlue systems are emissions control systems and may be subject to legal restrictions. We do not advise customers to use vehicles unlawfully on public roads. The customer is responsible for understanding whether a requested modification is permitted for road use, off-road use, export, motorsport or diagnostic purposes. We are not liable for penalties, MOT failure, insurance refusal or enforcement action.

28. Data Loss Disclaimer

EEPROM, MCU, flash, immobiliser, coding, configuration and dashboard data can be damaged, corrupt, unreadable or lost before an item reaches us or during attempted recovery. While reasonable care is taken when reading and saving data, no process can guarantee preservation of data from a damaged, unstable, locked, water damaged, burnt or previously modified module. The customer accepts the risk of data loss, partial data recovery, unreadable files, corrupt backups, failed cloning or unsuccessful transfer. Where possible we may create backups, but backup creation is not guaranteed unless expressly agreed in writing.

29. Customer Backup Responsibility

Customers are responsible for keeping any backups, files, original software, coding information, PIN codes, security data, module information, vehicle documents and service records that may be important to them. Where a customer supplies software, files, coding or module data, the customer should keep an independent backup before supplying it to us. We are not responsible for the only copy of customer supplied files, third party files or previously extracted data. If a customer does not hold backups, they accept the risk that data may not be recoverable or reproducible.

30. Vehicle Operation After Repair

After any repair, programming, unlocking, key, ECU, module, dashboard or immobiliser service, the customer must check vehicle operation, warning lights, locking, unlocking, starting, charging, steering, braking, lights, gearbox operation and other relevant functions before relying on the vehicle. If anything appears abnormal, the customer must stop using the vehicle where safe and contact us or a qualified professional. We are not liable for continued use of a vehicle after the customer becomes aware, or should reasonably be aware, of a warning light, fault, unusual noise, reduced power, starting issue or safety concern.

31. Pre-Existing Vehicle Condition

Vehicles and modules may arrive with pre-existing faults, hidden damage, corrosion, wiring issues, weak batteries, previous repair attempts, aftermarket equipment, accident damage, wear, contamination, water ingress, fire damage, jump start damage, incorrect coding or unrelated mechanical problems. We are not responsible for pre-existing conditions or for faults discovered during diagnosis, unlocking, programming, repair or testing. The customer accepts that a service may reveal additional problems that were not previously visible. Additional diagnosis, parts, labour or third party work may be required before the vehicle operates correctly.

32. No Guaranteed Repair Outcome

Unless expressly confirmed in writing, repair services are provided on a best-efforts basis and no guaranteed repair outcome is promised. Some items are beyond repair, uneconomic to repair, technically unsupported, data locked, severely damaged or affected by faults outside the item supplied. A successful bench repair does not guarantee that the vehicle will be fully repaired if wiring, power supply, keys, immobiliser, coding, software, sensors, gateways or other modules remain faulty. Charges may apply for inspection, diagnosis, test time, attempted repair, data extraction or return shipping even where repair is unsuccessful.

33. Warranty Limitations

Any warranty offered applies only to the specific work carried out by GsmHelp Electronics Workshop and only for the period stated on the invoice or in writing. Warranty does not cover unrelated faults, customer supplied parts, customer supplied software, water damage, fire damage, corrosion, physical damage, misuse, incorrect installation by others, voltage spikes, jump starting, battery faults, wiring faults, further programming by third parties, tampering, removal of warranty seals or use outside normal conditions. Warranty is void if the item is opened, altered, reprogrammed or repaired by others without our written consent.

34. Customer Indemnity

The customer agrees to indemnify GsmHelp Electronics Workshop against claims, losses, costs, damages, penalties, expenses or legal action arising from false ownership claims, unlawful instructions, incorrect customer supplied information, customer supplied parts, customer supplied modules, customer supplied software, emissions-related requests, undeclared insurance matters, use of vehicles after warning signs, third party work, unlawful vehicle use, or failure to comply with these terms. This indemnity applies to the maximum extent permitted by law and does not exclude rights that cannot legally be excluded.

35. Consequential Loss Disclaimer

GsmHelp Electronics Workshop shall not be liable for loss of earnings, loss of business, loss of profits, vehicle downtime, recovery costs, transport costs, accommodation costs, missed appointments, indirect losses or consequential losses. This applies whether the loss arises from diagnostic delay, unavailable parts, unsuccessful repair, postal delay, courier damage, module incompatibility, programming failure, customer supplied parts, customer supplied software, third party work or any other service-related issue. Customers should make their own arrangements for transport, business continuity, insurance, recovery, alternative vehicles and contingency planning.

36. No Guarantee Of Vehicle Value

We do not guarantee that any service, repair, module cloning, key programming, dashboard repair, ECU repair, immobiliser work, Mercedes EIS/ESL repair, BMW FRM3 repair or software operation will increase, preserve or restore the market value of a vehicle. Vehicle value depends on condition, history, mileage, previous repairs, insurance records, mechanical condition, electrical condition, documentation and market factors outside our control. The customer remains responsible for any sale, valuation, disclosure, insurance or finance implications associated with the vehicle before or after our work.

37. No Liability For Third Party Work

We are not liable for work carried out by other garages, locksmiths, tuners, mechanics, electricians, recovery agents, software suppliers, module suppliers, dealerships, courier companies, postal services or previous repairers. If third party work has affected a vehicle or module, it may limit diagnosis, prevent repair, corrupt data, damage hardware, create compatibility issues or void warranty. Where we recommend third party services, parts or testing, this does not make us responsible for the third party’s acts, omissions, delays, charges, workmanship, advice or warranty.

38. Customer Responsibility For Insurance

Customers are solely responsible for informing insurers about ECU modifications, performance modifications, security modifications, immobiliser modifications and vehicle alterations. Insurance policies may require disclosure of key replacement, security system changes, module replacement, remapping, emissions changes, performance changes, immobiliser changes, dashboard replacement, ECU cloning or other vehicle alterations. We are not responsible for insurer refusal, premium changes, policy cancellation, claim rejection, finance issues, warranty issues or legal consequences if the customer fails to disclose relevant changes to an insurer, finance provider, warranty provider or vehicle purchaser.

39. Road Legality Disclaimer

The customer is responsible for ensuring that their vehicle remains road legal, safe, insured, taxed, MOT compliant and suitable for intended use after any service. We do not certify roadworthiness unless specifically agreed in writing and within our competence. A vehicle may start or communicate after repair while still having mechanical, electrical, emissions, braking, steering, tyre, lighting or safety faults. The customer must not use any vehicle on a public road if it is unsafe, uninsured, not MOT compliant, not legally permitted or affected by warning lights requiring attention.

40. Returned Items Disclaimer

Returned items are returned in the condition reasonably resulting from inspection, testing, repair or attempted repair. Some diagnostic and repair procedures require opening casings, removing seals, cleaning corrosion, soldering, desoldering, reading memory, connecting to test equipment or modifying failed components. We are not responsible for cosmetic marks, opened casing signs, removed sealant, damaged labels or unavoidable handling marks where required for diagnosis or repair. If an item is beyond repair, it may be returned disassembled or with failed components identified, unless safe and practical reassembly is possible.

41. Storage Charges

Items, vehicles, modules, keys, dashboards or ECUs left with us must be collected or return shipping paid promptly once work is completed, declined, cancelled or deemed not repairable. We may charge reasonable storage fees where items are not collected, return details are not provided, payment is not made, or the customer fails to respond. Storage charges may begin after written notice by email, text, WhatsApp or other reasonable contact method. Storage is limited by available space and risk remains with the customer for items left beyond a reasonable period.

42. Abandoned Goods

If goods are not collected, return postage is not paid, invoices remain unpaid, or the customer does not respond for a prolonged period, items may be treated as abandoned after reasonable notice. We may sell, recycle, dispose of or otherwise deal with abandoned goods to recover storage, labour, diagnostic, repair, postage and administration costs, subject to applicable law. Any surplus after reasonable costs may be retained for a reasonable period where required. Customers must keep contact details up to date and respond promptly to avoid goods being treated as abandoned.

43. Payment Terms

Payment terms will be confirmed by quotation, invoice, booking message or service agreement. Payment may be required in advance, on completion, before return shipping, before release of a vehicle, or before further work is carried out. We may withhold goods, keys, modules, vehicles or repaired items until payment is received in full, subject to applicable law. Diagnostic charges, call-out charges, labour charges, programming attempts, postal charges and inspection fees may remain payable even where repair is not possible or the customer declines further work. Late payment may result in recovery action.

44. Refund Policy

Refunds are considered according to the nature of the service, consumer rights and whether work has started or been completed. Diagnostic time, call-out attendance, vehicle access, programming attempts, labour, special order parts, customer approved work and completed services may not be refundable simply because the customer changes their mind or the vehicle has additional faults. If a fault is covered by an agreed warranty, we may choose to inspect, retest, repair, replace, repeat the relevant work or refund part or all of the relevant service charge where appropriate.

45. Website Usage

The website at https://www.service-evesham.uk is provided for information, enquiry and customer communication purposes. Users must not misuse the website, attempt unauthorised access, interfere with security, submit malicious code, copy content unlawfully, impersonate others, submit false ownership information or use forms for spam, fraud or unlawful purposes. Website availability is not guaranteed and may be interrupted for maintenance, hosting issues, security updates or technical problems. We may update website content, services, pricing guidance, forms, policies and links at any time without prior notice.

46. Website Information Disclaimer

Website information is provided as general guidance about services and common vehicle faults. It is not technical advice for every vehicle, legal advice, insurance advice, MOT advice or a guarantee that a specific service is available or suitable. Vehicle systems vary by make, model, year, market, module type, software version and repair history. Customers should contact us for advice specific to their enquiry. We are not liable for reliance on website content without a confirmed booking, inspection, diagnostic assessment or written service confirmation.

47. Privacy

Customer information is handled in accordance with our Privacy Policy. We may process personal data, vehicle data, contact details, diagnostic information, ownership evidence and service records where necessary for enquiries, bookings, legal compliance, fraud prevention, service delivery, warranty, accounting and record keeping. Customers should read the Privacy Policy at https://www.service-evesham.uk/privacy-policy.php. By contacting us or requesting a service, the customer acknowledges that relevant information may be processed for these purposes. We do not sell customer information, and we take reasonable steps to protect data.

48. Force Majeure

We are not liable for delay, non-performance or failure caused by events outside our reasonable control. This may include severe weather, fire, flood, power failure, internet failure, equipment failure, supplier delay, courier delay, postal disruption, illness, accident, road closure, fuel shortage, legal restriction, government action, cyber incident, parts shortage, technical data unavailability, manufacturer system outage or other circumstances beyond our control. Where such events occur, we may extend timescales, suspend work, cancel bookings, rearrange services or return items where reasonable and practical.

49. Limitation Of Liability

To the maximum extent permitted by law, the total liability of GsmHelp Electronics Workshop shall not exceed the amount paid by the customer for the specific service giving rise to the claim. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded. Subject to those limits, we exclude liability for indirect loss, consequential loss, loss of profit, loss of business, loss of use, vehicle downtime, recovery cost, accommodation cost and third party charges.

50. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from these terms, website use, services, quotations, invoices, vehicle work, postal repairs, electronic module repairs, key programming, diagnostics, software work or related customer instructions shall be subject to the jurisdiction of the courts of England and Wales, unless consumer protection law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining sections shall continue to apply to the fullest extent permitted by law.

51. Acceptance Of Terms

The customer accepts these Terms and Conditions by booking a service, requesting a quotation, sending an item for repair, supplying a vehicle, providing keys, providing software, authorising diagnostics, accepting a call-out, paying an invoice, signing a declaration, communicating instructions by phone, email, WhatsApp or website form, or otherwise allowing us to begin work. If the customer does not accept these terms, they must not request or proceed with services. These terms may be updated from time to time and the version published on the website applies unless otherwise agreed in writing.